Applications

Late payments hurt cash flow, and chasing them is the job nobody wants. Doshpup works alongside Xero to keep track of what you're owed and help you follow it up politely, from your phone, in a few taps. It's loyal, it's polite, and it's always on your side.

• Built for Australian small businesses and tradies.
• Works with Xero.
• You stay in control: nothing is sent without your OK.
• Made for your phone as well as your desk.
• Hosted in Australia.

Comma5 CRM is easy-to-use business software for managing your customer data, sales and service delivery. It replaces the spreadsheets and the guesswork.

• Contacts: customer data in one place, with segmentation.
• Sales: track leads through to quotes and orders, with an automated pipeline and automated quoting.
• Service desk: follow customer requests and jobs through to completion.
• Also included: team tasks, price lists, jobs and projects, contracts, timesheets and customer reviews.
• Full history on every record, with file and photo uploads.
• Automated reporting.
• Integrates with Xero for invoicing, and with bulk SMS providers.
• Cloud-based and hosted on Google Cloud, so your data is available wherever you work.
• Modular: start with the apps you need and add more as you grow.
• Online help and support are available. Customisation and training are available on request.

Comma5 Resolver gives branch staff and head office one place to record and resolve customer complaints. Each complaint is tracked against its deadline, escalates automatically when it needs to, and keeps a full history. Your own administrators decide the deadlines, severities and escalation steps, so the system follows your complaints policy rather than the other way round. It runs on your own server or hosted by Comma5, with one installation for each country.

• Log a complaint in under a minute from any channel: branch, call centre, email, WhatsApp, mobile app, SMS or social media.
• The customer's account and previous complaints appear next to the form, with a warning when the same complaint is already open.
• Each complaint gets a reference, an owner and a deadline in working days, with public holidays taken into account. Deadlines are shorter for vulnerable customers.
• A visual escalation matrix: set severities, deadlines and escalation rules on a timeline, preview the effect before saving, and see who changed what.
• Automatic escalation when a deadline is at risk or missed, a case is reopened, nobody has updated it, or the amount is above an officer's limit.
• Redress approved by a second person (four-eyes), checked against each role's authority limit.
• Branch staff see their own branch. Head office sees every branch.
• Operations dashboard: open cases, deadline health, ageing, workload and channels.
• Executive insights: spikes in complaint types flagged for investigation, root causes, outcomes, redress paid and regulatory returns due.
• Settings for each country, including deadlines, categories, currencies and public holidays.

Comma5 Live brings the numbers from the tools you already use into one place, so you can see how the business is going at a glance. Every figure sits next to the same point last week or last year, so you know straight away whether you are ahead or behind. An AI writes short updates from your real figures, so nobody has to read charts to know what is happening. It is free while we build it with our first users, and made by Comma5 in Australia.

• One place for your numbers: Google Analytics, your WooCommerce shop, Xero and Comma5 CRM, side by side.
• Real comparisons: today against the same day last week, this month and financial year against last year.
• On your phone, laptop or the office TV. It fits any screen.
• Plain-English updates written by AI from your real figures, such as "Quote requests are up 45% on last October".
• Read-only: it never changes anything in your other systems.
• Free for now. Sign in with Google and connect what you use in a few minutes.

Never miss another customer inquiry. Comma5 Inquiries is a free WordPress plugin for Contact Form 7. It saves every inquiry in your own WordPress the moment it is sent, so nothing is lost to a failed email or a spam filter. Each inquiry is sorted into Sales or Help, shows where the visitor came from and what they read, and moves through your own statuses until it is won or resolved.

• Free, and it runs entirely on your own WordPress site. No account and no monthly fee.
• Saves each inquiry before the email goes out, so a mail problem never loses a lead.
• Sales leads move from New to Won; help requests are tracked as cases until they are resolved.
• Works with whatever fields your form has, including fields you add later.
• A live report on any phone: send one link and the owner sees the figures, with no login.
• Export to Excel or CSV whenever you need to.